Honesty is the bedrock, but kindness is what gets you heard
Forced to choose between honesty and kindness, Naval picks honesty every time: it is better to annoy or anger someone and be honest than to be kind. But he argues you can almost always do both, and that an honest message delivered without kindness simply is not received. The real question becomes whether you want to be right or want to be effective.
- If you can only have one, honesty beats kindness
- An unkind truth does not get listened to, so it fails on its own terms
- In almost all situations you can be both
- The framing question is: do you want to be right, or effective?
“But I think honesty is the bedrock. If you have to pick one of the two, honesty is more important.”
“if you're honest but not kind, they're not going to listen to you. So, then it's a question of do you want to be right,…”